Effective Date: 26 October 2025
Business Name: Lusso Autocare
ABN: 83 813 742 538
Website: Lussoautocare.com.au

1. Introduction

Lusso Autocare respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, visiting our website, or engaging with us in any way, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you interact with Lusso Autocare:

• Contact details: name, phone number, email address, and residential or business address.
• Vehicle details: make, model, registration number, and condition notes.
• Payment information: billing address and payment method details (note: we do not store full credit/debit card information).
• Online activity: when you visit our website or social media pages, we may collect cookies, IP addresses, and browsing data for analytics and service improvement.
• Feedback and communications: messages, reviews, or customer service inquiries.

3. How We Collect Your Information

We collect personal information in the following ways:

• When you book a detailing service online, over the phone, or in person.
• When you make a payment or request an invoice.
• When you subscribe to our mailing list or promotional offers.
• When you visit our website or social media channels.
• From third-party service providers (e.g., payment gateways or booking systems) with your consent.

4. How We Use Your Information

Your information is collected to provide and improve our services, including:

• Managing bookings, detailing services, and customer inquiries.
• Processing payments and sending receipts.
• Maintaining vehicle service records.
• Sending promotional materials, offers, and updates (only if you’ve opted in).
• Conducting market research and service improvements.
• Meeting legal and regulatory requirements.

5. Disclosure of Your Information

We will never sell your personal information. However, we may share it with trusted third parties where necessary to deliver our services, including:

• Payment processors and accounting software providers.
• IT support, marketing, and analytics providers.
• Insurance or legal representatives if required by law.

All third parties are required to handle your information securely and in compliance with privacy laws.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes secure data storage, encrypted systems, and restricted staff access.

If we no longer require your information, it will be securely deleted or de-identified in accordance with Australian privacy standards.

7. Access and Correction

You have the right to access, update, or correct your personal information at any time. To do so, please contact us via the details below. We may ask you to verify your identity before processing your request.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and website performance. You can disable cookies through your browser settings, although some site features may not function properly as a result.

9. Direct Marketing

With your consent, we may send you updates, offers, or newsletters related to Lusso Autocare. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the effective date updated accordingly.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Lusso Autocare

📧 Email: Emilio@lussoautocare.com.au
📞 Phone: 0474 140 588
🌐 Website: Lussoautocare.com.au

We aim to respond to all privacy-related inquiries promptly and fairly.